Late Payment Fee & Administration Fee

We have a payment policy to ensure the smooth processing of our services and to encourage timely payments.

Late Payment fee:

Starting 29th September 2023, a Late Payment Fee of $10.00 will be applied to accounts that have not been settled within 7 days from the service date. This fee is designed to reflect the additional administrative costs associated with handling overdue payments. We encourage you to make payments on the day of service to avoid incurring this fee.

Furthermore, if an account remains unpaid for more than 30 days from the service date, an additional Administration Fee of $10.00 will be charged. This fee covers the additional administrative efforts required for managing overdue accounts that have not been resolved in a timely manner.

If you are having financial difficulty please speak to our Practice Manager to arrange a payment plan.

Our fees vary according to the length and type of consultation, level of Government subsidy, your age and your residency status. Our GP visits are FREE for under 14 year olds any other services provided to under 14 year olds will be charged accordingly.

Payment is expected at the time of consultation. Eftpos and credit card facilities are available.

For internet banking our account details are ANZ BANK 06 0294 0053174 00
You must put the name and chart number of the person whose account is being paid.

Welcome our new Nurse Practitioner

Patient Credit Terms and Conditions of Trade

Sunset Road Family Doctors

Patient Credit Terms and Conditions of Trade

The following Terms of Trade apply to services provided by Sunset Road Family Doctors to its patients.  By signing, you hereby agree to the Terms and Conditions of Trade as stated:

1. Any changes to the Terms and Conditions of Trade need to be agreed to in writing by both parties.

2. Sunset Road Family Doctors expects a high standard of behaviour from our patients and our staff at all times. Patients and staff are all subject to SRFD Harassment and Bullying Policy in order to protect and foster development of the therapeutic relationship.

3. No staff member of Sunset Road Family Doctors may agree to any terms other than as written in this contract.

4. Prices Include GST unless otherwise stated.

5. Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g. in instances where cost of goods increases, government surcharges increases, errors or omissions by Sunset Road Family Doctors or its representatives.

6. Unless otherwise agreed, all services shall be paid for on the date of service.

7. Payment shall be accepted in the form of cash, cheque, direct credit or direct debit.

8. Where it is agreed that payment need not be paid on the day of service, it shall be paid within 7 days of the date of service.

9. Sunset Road Family Doctors may withhold further provision of service where there is any outstanding amount due.

10. Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.

11. Late payment fees may be charged on overdue accounts at a rate to be decided by Sunset Road Family Doctors from time to time.

12. Costs incurred to recover outstanding monies will be charged to the customer.

13. Termination of the contract may apply where there is non-payment without prejudice to any claims Sunset Road Family Doctors may possess.

14. No goods supplied by Sunset Road Family Doctors may be returned for credit.

15. Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.

16. Variations to the Terms of Trade may occur from time to time, and Sunset Road Family Doctors will notify the patient by way of invoice – receipt of which shall be deemed to be acceptance by the patient.

Virtual TeleHealth Service at Sunset Drs

Ambulance charges explained

In house cervical screening goal achieved

Free collection of prescriptions items from Pharmacies as of 1st July 2023

Discounted & funded Cervical Screening

National Cardiovascular Disease Risk Assessment (CVDRA) and patient privacy update

Notification of fee increase 15th May 2023

MISSED APPOINTMENT FEE

MISSED APPOINTMENT

 

We charge a $20 DNA (Did not arrive) fee per 15-minute appointment slot missed.

(For example, 45-minute Minor Surgery appointment = $60.00 DNA fee)

Appointments need to be cancelled no later than 3 hours prior to booked slot to allow us to fill the slot with another patient.

We are here for your ongoing care and to offer the best possible service.  To help us achieve this goal, it is important to advise the practice if you are unable to attend your appointment.

At certain times of the year, there may be a wait of 2 – 3 weeks to see your preferred doctor.  Unfortunately, these times are being impacted by appointments that are booked, but not attended.

THANK YOU

FREE Whooping cough vaccine available during pregnancy

If you are pregnant, you can get a FREE whooping cough vaccine, this protects your pēpi from Whooping Cough which highly contagious and can cause serious harm to new-born babies.

Getting your whooping cough vaccine during pregnancy protects your pēpi when they are born. It is most effective when given from 16-26weeks of pregnancy but is available and FREE from 13 weeks of every pregnancy.

Please phone reception to book in 09 478 2878

SRFD opening hours for Christmas holidays

Our practice will be closed from Saturday the 24th December and re open on Wednesday the 4th of January. If you require urgent healthcare during this time, please go to Shorecare at Smales Farm. Shorecare are located at 74 Taharoto Road in Takapuna. We ask that you please be proactive with your script requests to ensure that you have your regular medications during this time. We wish you all a Merry Christmas and stay safe.

Equity at SRFD

Equity Statement

 Committed to equitable access for all

Sunset Road Family Doctors is committed to ensuring that all patients – regardless of age, ethnicity, gender, sexual orientation, religion, culture, socio-economic status, geographical location,
wellness and ability – have equitable access to our health services. This commitment includes our Māori patients and acknowledges the importance of Te Tiriti o Waitangi.

We are a practice that embraces health equity, cultural safety, and cultural competency, and believe that a workforce that is diverse and inclusive, means we are better positioned to understand and serve our community.

We have appointed an Equity Champion to help us drive our equity initiatives.

What equity means to us

Taking an equitable approach means showing genuine care and respect to all patients; acknowledging every one as individuals and recognising their varying needs.

It means we will strive to provide every patient with the medical and wellbeing attention they need, without prejudice and through being mindful of unintentional bias.

How our patients will experience equity

Every patient will feel acknowledged and welcomed by friendly staff who make eye contact and greet them by saying their name.

They will feel safe and secure upon entering our environment and will have a positive experience of their visit to our practice, which will include:

• feeling comfortable in our waiting areas.

• experiencing genuine rapport with the medical professional they are seeing.

• feeling valued, listened to and understood.

• feeling as though the medical professional cares about them.

• being fully informed about their condition, the treatment options available and potential outcomes to enable them to make the best decision with regards to their healthcare.

• feeling confident enough to ask questions about their health and medical care.

• not feeling judged by their appearance, socio-economic status, culture, religion or gender.

• not feeling rushed out of the appointment session.

• the medical professional checking that everything has been explained properly and asking if there are any more questions.

Every patient would leave the practice feeling satisfied that they had been treated well and given the most relevant and professional advice.

They would leave having no concerns about returning to the medical practice for another visit.

Temporarily we are not accepting New Patients

Due to the increase in Winter illnesses and to provide the best possible care to our enrolled population, we are not taking on New Patient enrolments at present. We will resume New Patient enrolments in the Summer time. If however, you have immediate family already enrolled at SRFD we will accept your enrolment. We apologise for the inconvenience this may cause and hope to see you join us in Summer.

Mandatory Mask Wearing policy Sunset Road Family Doctors

All employees, patients and visitors are required to wear a mask upon entering and remaining within SRFD. The mask must cover the nose, mouth and chin.

The following persons are exempted ( but encouraged to wear a mask) from the requirement to wear a mask and will not be required to provide proof of such exemption;

• Children under two years of age, or children under the age of five years either chronologically or developmentally who refuse to wear a mask or face covering and cannot be persuaded to do so by their caregiver.

• Persons with medical conditions who cant safely wear a mask or face covering ( e.g. due to breathing difficulties, cognitive difficulties, hearing or communication difficulties); at Doctors discretion.

• Persons who cannot wear or remove a mask without assistance

• Employees who are in an area of the premise that is not designated for public access, or who are within or behind a physical barrier

  Temporary removal of the mask or face covering is permitted where necessary for the following purposes;

• Consuming food or drink

• For any emergency or medical purpose

  This policy will be implemented and enforced in “good faith” to primarily educate people on masks and face coverings and promote their use in enclosed public spaces.

• Persons with exemptions listed under above are not required to show proof of exemption.

• Signs about the requirement to wear masks or face coverings shall be posted at all public entrances

• Persons entering or remaining without a mask or face covering will be given a verbal remainder of the policy mask wearing requirement

• Employees will be training on the policy, including where and how to properly wear a mask or face covering, and how to help and respond to customers who do not have a mask or face covering.

• A copy of this policy will be made available on request to a public health inspector or other person authorized,.

Flu vaccines available from 1st April 2022

Influenza (flu) can be a serious illness and poses a significant public health issue in New Zealand. Immunisation provides the best protection against flu, and demand for the vaccine in New Zealand is increasing.

Some people are at greater risk of becoming seriously ill if they catch flu, including people aged 65 and over, with chronic conditions like heart disease, cancer, diabetes and serious asthma, pregnant women, and young children with a history of serious respiratory illnesses. For these groups of people, the vaccination is free of charge.

Phone 09 478 2878 to book an appointment

Sunset Road Family Doctors last covid vaccine clinic will be Wednesday 23rd February 2022.

If you need to book in for your covid vaccine or booster please go to book my vaccine and book at one of the following pharmacies or clinics in our area.

https://bookmyvaccine.covid19.health.nz/

Unichem Sunnynook

Unichem Milford

Unichem apollo

Northcare accident and medical

Healthzone medical

Mairangi bay medical

Christmas closing hours 2021